Gaming is for entertainment, not a fix for stress or financial problems. 11bt believes every player should know their limits and play within them. Our responsible gaming guidelines will help you build healthy, controlled gaming habits.
Responsible gaming at 11bt means enjoying gaming as a healthy form of entertainment — making mindful decisions, knowing your limits, and never viewing gaming as a solution to financial problems. We want every player to have fun without losing touch with the other important parts of their life.
As online gaming continues to grow in Bangladesh, so does the importance of playing responsibly. At 11bt, we're not just running a gaming platform — we want every member to enjoy a healthy and fulfilling experience. That's why our responsible gaming policy has been designed to be both comprehensive and easy to understand.
We believe gaming should be a source of enjoyment — never stress. That's why the wellbeing and safety of every player is our highest priority.
Responsible gaming at 11bt comes down to a few simple but essential principles. Following them will keep your gaming experience enjoyable every time.
Decide how much you're willing to spend each week or month, and stick to that limit.
Set a daily time limit for playing. Use an alarm and take regular breaks.
Avoid gaming when you're angry, frustrated, or stressed. Play with a clear head.
Chasing losses with bigger bets is never the answer — it only makes things worse.
Talk openly with family or friends about your gaming habits.
Gaming is not a way to earn money. It's entertainment — just like watching a film or following a sport.
You can set your own daily, weekly, or monthly deposit limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Enable auto logout after a set period. Decide how long your gaming session should last in advance — the platform will remind you when it's time.
Need a short break? Temporarily close your account for anywhere between 24 hours and 6 weeks. No bets or deposits can be placed during this period.
Use the self-exclusion option for an extended break — you can close your account for anywhere from 6 months to permanently. It's a serious step, but sometimes it's the right one.
You'll receive pop-up notifications at regular intervals showing a quick summary of how long you've been playing and how much you've won or lost.
If you want to talk about gaming addiction or stress, our dedicated support team is always ready to help.
Answer the following questions honestly. If you say "yes" to more than 3, it may be time to seek help.
11bt offers a range of practical tools to help you stay in control of your gaming. You can enable or disable them at any time from your account settings.
| Tools | Description | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Set daily / weekly / monthly limits | Instant | Active |
| Betting limits | Single Bet Limit Control | Instant | Active |
| Session limit | Auto logout after a set time | Instant | Active |
| Reality check | Periodic gaming reports | After 15 minutes | Active |
| Cooling-Off | 24-hour to 6-week temporary break | Instant | On Request |
| Self-exclusion | Long-term or permanent account closure | Within 24 hours | On Request |
There are clear signs that gaming has crossed the line from entertainment into a problem. If you notice these signs in yourself or someone close to you, don't wait — take action.
Sleep problems, reduced appetite, growing distance from family, lack of focus at work, and borrowing money to gamble — these are serious warning signs.
11bt is strictly for users aged 18 and above. Keeping minors away from gambling is our social responsibility. We have guidance available for parents.
Use passwords and biometric locks on your phone or computer to prevent children from gaining access.
Keep a regular eye on your child's internet activity and stay aware of gaming sites they may be visiting.
Have age-appropriate conversations with your child about the risks of online gaming.
Install parental control software on your device and block gambling sites.
If you suspect your child is using 11bt, contact us immediately at [email protected]. We will verify the account promptly and take the necessary action.
Gaming addiction is a real issue, and seeking professional help is not a sign of weakness — it takes courage. The 11bt responsible gaming support team is here for you.
[email protected] — average response time 2–3 hours. Dedicated support for responsible gaming is available.
Chat with us in Bengali via 24/7 live chat. Your privacy is fully guaranteed.
Asking for help is never something to be ashamed of. The 11bt support team will listen to your concerns in complete confidence and help you find the right way forward.
Join 11bt and take full advantage of our responsible gaming features. Your safety and enjoyment are both our top priorities.